Dell Moves Call Center Back to US

Dell Moves Call Center Back to US

Posted by CmdrTaco on Tuesday November 25, @12:26PM
from the americans-hate-accents dept.
alphakappa writes "Fox reports that Dell is moving its call center operations for the Latitude and Optiplex computers back to the US from Bangalore, India after an onslaught of complaints from dissatisfied customers who couldn't cope with the differing accents and scripted responses. Is this the beginning of a trend where companies recognize that the quality offered by relocation to cheaper centers around the world doesn't result in customer appreciation and better quality?"

[Slashdot]

3:00:12 PM    

OSDL Releases New Paper on SCO's Claims

OSDL Releases New Paper on SCO's Claims

Posted by simoniker on Monday November 24, @05:23PM
from the rapidly-approaching-infinity dept.
Ridgelift writes "The Open Source Development Labs have released a paper entitled SCO: Without Fear and Without Research [PDF, HTML version at the FSF] where Eben Moglen debunks SCO's claims to copyright infringement, and also discusses how they contradict themselves by citing that the GPL is both invalid and provides them legal protection. More information at the OSDL site and via an Internet.com article."

[Slashdot]

9:03:51 AM